Going on an exciting adventure typically starts with thorough planning and expert guidance. Whether you’re a seasoned traveller with a passport filled with stories or a wide-eyed novice ready for your first adventure, choosing the right travel agency is the compass that sets the course for your journey. In this article, we reveal some of the best tour agencies in Singapore known for their services, attention to detail, and dedication to delivering unique and seamless travel experiences.
Note: This list is strictly not in order.
1. Intriq Journey
With over 60 years of combined experience, Intriq Journey is a tour and travel agency in Singapore that takes pride in its deep understanding of the unique needs and desires of discerning travellers. Curated by their knowledgeable Travel Specialists, each adventure is designed to eliminate the hassle of planning, allowing you to focus more meaningfully on what truly matters to you.
As a distinguished member of prestigious organisations like Virtuoso, they belong to the top one percent of luxury travel company in Asia, ensuring their clients enjoy unparalleled benefits. These include competitive pricing, complimentary upgrades, exclusive experiences, and custom itineraries from the world’s foremost providers of upscale travel.
Customer Reviews
Calis Cheah
Traveled to Georgia 🇬🇪 and Armenia 🇦🇲 from 26 Feb to 6 Mar and it was a fabulous trip. Thank you so much to Adam who suggested this itinerary to us. We had a great time and learned a lot from our guide Nicholas in Georgia who had a wicked sense of humor. Khachik, our Armenia guide was also very well versed in the history of the places we visited. Definitely will look for Adam again for our next destination!
Yingying Li
We can’t stop thinking of our Kenyan safari adventure at the Masai Mara National Park last week, thanks to Adam who helped coordinate everything from airport transfer, domestic flights to surprising us with wine and room upgrade during part of our stay at andbeyond Kichwa Tembo. The views and entire experience were amazing! My special request was also executed, super appreciative of the attention to detail and customisation. Still unsure of our next adventure, but Adam we will definitely be looking for you! 😜 Thank you for making our holiday a memorable one.
Samantha Ng
We just finished a 2.5 weeks holiday in Rwanda and Tanzania. Stella was awesome in tailoring our trip according to our needs and preferences and was frequently checking in on us during our trip. We felt really taken care of throughout the trip. Coordination between Stella and the local operators were great! Looking forward to another journey with Intriq!
Website: https://www.intriqjourney.com/
Contact: 6219 1359
Location: 390 Havelock Road, #04-06 King’s Centre, Singapore 169662
Opening Hours: Monday – Friday: 9 AM – 6 PM | Closed on Saturday & Sunday
2. New Shan Travel
Established in 1972 as air travel gained momentum, New Shan Travel agency began with a modest team of 8 individuals who recognised the growing demand for a wholesaler offering airline tickets at reasonable prices. Evolving over the years, the company has expanded its scope to provide a diverse range of specialised services, catering to a broader audience.
Founded on mutual trust and understanding with airline partners, New Shan Travel has earned acclaim as one of the largest and most reputable passenger sales agents and travel companies in Singapore. Today, the company extends its support to smaller local businesses and individuals, demonstrating a commitment to innovation and scalability while staying attuned to customer needs and values.
Customer Reviews
Glenda Tan
This is our family first time travelling with New Shan, and I would say we had a wonderful and memorable trip to Hokkaido. We were fortunate to have Lita as our local tour guide who has a vast knowledge of Japan. She also helped to capture many beautiful memories for the group. Special thanks also go out to our tour leader Elaine and the bus driver, Mr Ito-san. Overall two thumbs up!
Cherice Ho
This was my first experience with New Shan and my last group tour was at least 13years ago. The tour guide and tour leader have exceeded my expectations. The tour guide, Louise was very knowledgeable and she taught everyone how to ski. Tour leader, Kah Jun was friendly and caring. He will post meet up timing and information on group chat for our ease of reference. The only improvements are the free and easy and shopping time. Premium outlet only given 1.5hrs which was definitely insufficient. It was the first time in Korea that I didn’t have time to shop at Lotte mart for snacks. New shan might consider for a later flight or remove the last day ginseng place and etc. I would prefer to spend time to walk around and experience the festive feel since we have been on the coach/ plane for past few days. Overall, it’s still recommendable. The guide and leader were really good! Thanks!
Laysun Soen
I have been to many trips before with various travel agents and I must say New Shan Travel is truly one of the best agency I have had the pleasure to interact with for our trip to Seoul, Korea. Special thanks to Adeline and our tour guide Mickey Hong for all their work and dedication for such a memorable trip. All thirteen of us had so much fun and laughter throughout our journey. We look forward to another wonderful trip with you soon.
Website: https://www.newshan.com/
Contact: 6221 9333
Location: 33 New Bridge Road, #22-03 Chinatown Point, Singapore 059413
Opening Hours: Monday – Friday: 10 AM – 7 PM | Saturday: 9 AM – 5 PM | Closed on Sunday
3. Fayyaz Travels
Recognising that every traveller has distinct visions of an ideal trip, Fayyaz Travels meticulously tends to the details that transform a trip from ordinary to extraordinary. With a commitment to affordability, the tour and travel agency in Singapore takes pride in creating personalised itineraries that accommodate a diverse range of requests, from culinary preferences to exclusive experiences.
Serving a diverse clientele, including corporations, families, and individuals, Fayyaz Travels has earned trust by delivering professional and personalised services. Above all, their consultants stand ready 24/7, ensuring clients not only go on unforgettable adventures but also enjoy seamless tour and travel experiences at every turn.
Customer Reviews
Nooradelin Mohamad salleh
Kudos, to Sakinah and Sachin for their hardwork planning our smooth and organised trip to Italy last December 2023. It’s not our first time engaging Fayyaz Travels to plan our holiday abroad and there will definitely be more in the future! Fayyaz Travels has made our holiday a memorable one. Thank you.
Priyanka Pooranachandran
Myself( women) and kid (3yr old) travelled to France with the help of Fayyaz travels. The hotels and taxi arrangements were good. They offered us customized trip(can choose places where you would like to Visit) Worth for what you are paying. Very friendly and approachable staffs in guiding us. It was safe and well guided tour for us to Paris.special thanks to Praveen for making this happen.
Anas Rehman
They definitely have one of the best travel agent services available. Agent assigned to me, Raquel, is extremely helpful and superb in all that she does. She assisted me in my tours with brilliant planning, constant support and incorporating my requests wherever she could. Moreover, the instant responses through email or WhatsApp were really helpful! 5 stars to Raquel, 5 stars to Fayyaz Travels!
Website: https://fayyaztravels.com/
Contact: 6235 2900
Location: 435 Orchard Road, #11-00 Wisma Atria, Singapore 238877
Opening Hours: Monday – Friday: 10 AM – 6 PM | Saturday: 10 AM – 3 PM | Closed on Sunday
4. Chan Brothers
Celebrating a legacy of over 50 years, Chan Brothers stands tall as one of the top tour and travel agencies in Singapore, offering an array of destinations ranging from well-trodden paths to the most exotic corners of the globe. This esteemed tour agency is dedicated to exploring new horizons while consistently refining existing offerings with fresh itineraries and experiences.
Committed to maintaining robust communication links with customers, prospects, and business partners, Chan Brothers has earned a reputation for top-of-mind recall, emerging as a trustworthy travel agency providing quality packages at competitive prices.
Customer Reviews
Eva Leong
We are delighted to be part of Chan Brother’s Lapland tour. Every aspect of the itinerary has been meticulously arranged, and the accommodations and transportation have been excellent! We were luckily of having Cynthia as our tour guide. She has efficiently arranged hotel check-ins ahead of our arrival, saving us from the hassle and waiting time during check-in. She is also a good photographer, capturing many nice and memorable photos for us, especially in the icy landscapes where she braved subzero temperatures without gloves just to ensure we got the perfect shots. Thanks Chan Brother!
Axl Yeo
We were pleasantly surprised that the food & hotel accommodation were superb. All the meals were very good and authentically Korea & very delicious! Hotels were 5 stars and above. The accompanying S’pore tour leader was also very helpful and met all of our needs. Keep it up Nick! You have done Chan Brothers proud! It’s all worth the money paid & we will definitely book our next tour with Chan Brothers very soon!
Janet Fong
The 11D Iceland trip that we went was both enjoyable and adventurous especially the optional trip to the ice cave. Ice cave was worth the visit though I felt it was a bit short. Overall the food and accommodation was good. Itinerary planned by Chan Brothers could be improved as there were slight pockets of time with nothing much to see or do as we started the day too early and Uceland is still very dark then. Our tour manager Steve is very humorous and funny as he kept us entertain in the bus. He kept our spirits up when we could not see Northern Lights in first few days and kept helping us to look out for it. To our delight we finally saw it on our second last day in Reykjavic. He also helped to supply us with lots of chilli for our meals and helped us changed seats in airplane which was challenging. Thank you to Steve, our Iceland driver and Chan Brothers for making our trip safe memorable and enjoyable!
Website: https://www.chanbrothers.com/
Contact: 6438 8880
Location: 150 South Bridge Road, 01-12 & #07-01 Fook Hai Building, Singapore 058727
Opening Hours: Monday – Friday: 11 AM – 7 PM | Saturday & Sunday: 11 AM – 6 PM
5. EU Holidays
Founded in late 2010, EU Holidays emerged as a visionary venture led by dynamic and innovative individuals united by the common goal of revolutionising the travel experience for their customers. In just five years of operation, EU Holidays has expanded its footprint, establishing three subsidiary offices to address diverse customer needs.
Dedicated to continual improvement, EU Holidays strives to enhance its products and services. Despite its youth, the company has garnered significant recognition, earning accolades such as the Top MasterCard Supporter in NATAS Travel and the ‘Best Travel Agency for Europe and USA Tours’ by ESCAPE! Magazine. Notably, EU Holidays has been honoured with prestigious awards like the Asia Excellence Award, Singapore Excellence Award, and Singapore Quality Brands, solidifying its position as a trusted name in the travel industry.
Customer Reviews
Calvin Tay
10D7N Winter adventure in Finland + Norway King Crab Safari with tour manager Ivy Er
Departure Date: 7 Jan 2024
We would like to thank our tour manager Ivy Er for taking good care of every one of us and going the extra mile, braving the cold(-30c) to ensure we all have a good time and beautiful pictures as memories of the wonderful trip! Thanks for making this a memorable experience. Highly recommend!
Guo Yilin
Me and my family just finished the 12D10N trip to Spectacular New Zealand with EU holidays. The itinerary and hotel was perfect and we visited a lot of beautiful places, all the hotels were comfortable and our tour guide, Adeline, was very knowledgeable, she gave use information about the places we were going on the bus and is very helpful. We look forward to travel with EU Holidays again!
Kristine
Our first time travelling by a tour, we had an unforgettable experience on our 10D7N Winter Adventure in Finland + Norway King Crab Safari, all thanks to our exceptional tour manager – Jeremiah Tan! His dedication and effort went above and beyond to ensure we not only explored the beauty of the countries but also had the opportunity to witness the breathtaking Northern Lights. Jeremiah’s knowledge, enthusiasm, and seamless organisation truly made this trip a once-in-a-lifetime adventure. Highly recommend for anyone seeking an extraordinary Arctic travel experience.
Website: https://www.euholidays.com.sg/
Contact: 6958 8888
Location: 1 Raffles Boulevard, Level 2 Crescent 2, Suntec Singapore Convention & Exhibition Centre, Singapore 039593
Opening Hours: Monday – Friday: 9:30 AM – 8:30 PM | Saturday & Sunday: 11 AM – 8 PM
6. Pinnacle Travel
Founded on May 22, 1996, Pinnacle Travel company is a distinguished travel agency in Singapore with over two decades of expertise in creating personalised and tailored travel experiences. Holding a full license from the Singapore Tourism Board since August 31, 1996, Pinnacle Travel has become synonymous with reliability and trustworthiness in the industry. Boasting an extensive global network and an ever-expanding list of trusted contacts and suppliers, the tour and travel company takes pride in its commitment to Personalised Service Excellence in Customised Travel.
Customer Reviews
Thilaga Edhurajan
I booked a tour to Laos for 12 pax with Pinnacle Travels. Our Sales & Op Associate, Jin Yu was very helpful indeed. She helped to customise the itinerary according to our needs. The whole booking process was smooth. We had a great and enjoyable trip. Thank you Pinnacle Travels.
Richard Tan
The arrangement for our Golf in Hanoi was great. English speaking Guide Simon was helpful and made all the arrangements from picking us up at the airport to checking into Hotel and Golf courses a breeze. He also recommended a few famous local eateries and acceded to our requests at all times. We were very happy with Simon’s service, which made our stay and experience enjoyable. The hotel we stayed in Anatole Hotel was well located in the Old Quarter and the staff was helpful courteous and friendly. The breakfast spread was good. The Hotel was clean. Overall we were happy and had an enjoyable Golfing holiday and stay in Hanoi. Thank You Pinnacle.
SP Y
I have engaged Pinnacle Travel services a few times. The latest was a trip to China. The entire experience was fabulous and local tour guides are so professional, pleasant and helpful. Jin Yu at Pinnacle is very pleasant, patient and knowledgeable in guiding me throughout the whole process. I will definitely go back to her again for my next trip.
Website: https://www.pinnacle-travel.com/
Contact: 6332 1522
Location: 111 North Bridge Road, #02-15 Peninsula Plaza, Singapore 179098
Opening Hours: Monday – Friday: 9:45 AM – 6:45 PM | Saturday: 9:30 AM – 3 PM | Closed on Sunday
7. Nam Ho Travel
Founded in 1957, Nam Ho Travel is a venerable and distinguished travel agency, boasting a rich legacy of over six decades in the industry. As a full-fledged tour and travel agency in Singapore, Nam Ho Travel is committed to delivering a comprehensive array of personalised and innovative travel services tailored to both corporate and leisure travellers.
Fuelled by cutting-edge computerised technology, Nam Ho Travel has earned a sterling reputation as an industry benchmark for efficient service. The agency takes immense pride in not only meeting but exceeding customer expectations, thereby maintaining its status as a go-to choice for those seeking diverse and enriching travel experiences.
Customer Reviews
SL SL
My parents just came back from the 8D Yunnan Tour. Their tour guide Liu Yanping was amazing. My parents are elderly and I was worried about them going on the tour themselves but Yanping took good care of them. She ensured their safety and was patient with them which I find very commendable. She was very patient and friendly towards my parents. The trip was well planned and my parents enjoyed themselves. The scenery was beautiful! Whenever they had any questions or needed help, Yanping always helped them. She was very nice and genuine. They came back and raved to me about Yanping. Goes to show how important a tour guide is. Strongly encouraged to go on this tour with Nam Ho and Yanping!
Rick Chan
Thanks for a memorable, eye-opening trip to Eastern Europe. It was my first time in the continent, first time experiencing snow. Exactly 1 year later, I’m still reminiscing about this.
Angelia Chua
Our family of 13 just returned from 10D Italy tour in 3 Dec. Very well organised and well planned iternary. Not too rushed and love the idea that we did not have to change hotel daily . Well done , Nam Ho. Looking forward to next Europe trip with you next year again !
Website: https://namho.com.sg/
Contact: 6221 8433
Location: 1 Park Road, #04-63 People’s Park Complex, Singapore 059108
Opening Hours: Monday – Friday: 10 AM – 8 PM | Saturday, Sunday & Public Holiday: 11 AM – 7 PM
Conclusion
Choosing the right travel agency can make all the difference between a mundane trip and a memorable time. As you plan your next adventure, let the insights shared in this article be your compass, pointing you towards a tour and travel agency in Singapore that goes beyond the conventional. And before you set off, don’t forget to check out reliable luggage repair services to ensure your bags are in top shape for the journey ahead!